Browse answers before opening an account
Clear answers save time when an account step or wallet status needs checking. This FAQ explains how we use phone verification before account access, where you can see DANA or QRIS status, and how the lobby opens on mobile after login. We also set out what to check when a bank transfer or virtual account entry is still pending. Read the relevant
answer first, keep your payment receipt available, and use our account-help path if the status does not change.
- DANA
- OVO
- GoPay
- QRIS